Appendix 2 MINIMUM QUALIFICATIONS
Approved April 2010

Kiosk

1. Minimum Grade 12
2. Must have an aptitude for numbers and the ability to deal with the public in a polite and professional manner
3. Ability to demonstrate cultural competence and respect for diversity

Cook

1. Minimum Grade 12, minimum 1 year experience working with people
2. Must be extremely organized and have a pleasant disposition
3. Ability to demonstrate cultural competence and respect for diversity
4. Must have a valid driver’s licence

Administrative Support

1. Minimum Grade 12, college preferred, 3 years administration experience
2. Must be able to work well under pressure, while providing exceptional client service, strong verbal and written communication skills
3. Proficiency in Microsoft Word, Excel and Outlook
4. Ability to demonstrate cultural competence and respect for diversity

Back-on-Track Facilitator>

1. College Diploma - Human/Social Services field
2. Demonstrated experience in group facilitation and client assessment
3. Knowledge and understanding of issues related to alcohol abuse and impaired driving
4. Some knowledge and understanding of the legal system
5. Strong problem-solving and communication skills
6. Ability to demonstrate cultural competence and respect for diversity
7. Proficiency in Microsoft Word, Excel and Outlook
8. Must have a valid driver’s licence

Support Counsellor

1. College Diploma - Human/Social Services field
2. Experience in a therapeutic residential setting, organized, highly motivated, ability to work in team environment
3. Proficiency in Microsoft Word, Excel and Outlook
4. Ability to demonstrate cultural competence and respect for diversity
5. Must have a valid driver’s licence

Support Counsellor- Nights

1. College Diploma – Human/Social Services field.
2. Experience in a therapeutic residential setting, highly motivated and organized with good report writing skills, ability to work in team environment.
3. Proficiency in Microsoft Word, Excel and Outlook and working with databases.
4. Ability to demonstrate cultural competence and respect for diversity
5. Must have a valid driver’s licence.

Support Counsellor- Buffalo Street Residence

1. College Diploma - Human/Social Services field
2. Experience in a residential or correctional setting, organized, highly motivated, ability to work in team environment
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence and obtain a Correctional Services Canada security clearance

PASP Facilitator

1. CYW College Diploma, minimum 1 year group facilitation experience
2. Broad knowledge and understanding of issues regarding parent and adolescent conflict
3. Proficiency in Microsoft Word, Excel and Outlook
4. Ability to demonstrate cultural competence and respect for diversity

Woodworking Facilitator

1. Woodworking Certificate, minumum Grade 12
2. Ability to work efficiently and independently, ability to work cooperatively with staff and clients
3. Must have a valid driver's licence and reliable transportation
4. Ability to demonstrate cultural competence and respect for diversity

Community Justice Worker

1. College Diploma - Human/Social Services field
2. Effective problem-solving and communication skills, ability to work in team environment, strong report writing
3. Knowledge of the Criminal Justice System
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Accounting Clerk

1. Minimum Grade 12 and post-secondary accounting/business courses
2. Solid understanding of basic accounting principles, extremely organized with excellent interpersonal skills
3. Experience working in computerized environment with proficiency in Microsoft Word, Excel, Outlook and accounting software
4. Ability to demonstrate cultural competence and respect for diversity

Facilities Assistant

1. Minimum Grade 12, minimum 1 year general maintenance experience
2. Ability to work efficiently and independently, ability to work cooperatively with staff and clients
3. Must have own tools
4. Must have a valid driver’s licence and reliable transportation
5. Ability to demonstrate cultural competence and respect for diversity

Lottery Supervisor

1. College Diploma - Business field
2. Strong interpersonal and communication skills, ability to work in team environment, ability to motivate staff
3. Must have an aptitude for numbers and the ability to deal with the public in a polite and professional manner
4. Ability to demonstrate cultural competence and respect for diversity
5. Must have a valid driver’s licence and reliable transportation

Classroom Counsellor

1. CYW Diploma
2. Effective problem-solving and communication skills, ability to work in team environment, strong report writing, case management and goal setting skills
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence and reliable transportation

Employment Counsellor, Job Developer

1. College Diploma - Human/Social Services field/Business field
2. Career Practitioner/Job Development Certificate preferred
3. Effective problem-solving and communication skills, ability to work in team environment, strong report writing, case management and goal setting skills
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Program Facilitator

1. University Degree - related Social Sciences
2. Counselling experience in a clinical or correctional setting, effective communication and report writing skills
3. Ability to understand dynamics of offender behaviour and assess reintegration, needs and risks
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and obtain a Correctional Services Canada security clearance

Respite Counsellor

1. CYW Diploma
2. Experience in a therapeutic setting, organized, highly motivated, ability to work in team environment
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence

CYPW

1. CYW Diploma
2. Effective problem-solving and communication skills, ability to work in team environment, strong report writing, case management and goal setting skills
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence

Reintigration Case Manager

1. CYW Diploma
2. Effective problem-solving and communication skills, ability to work in team environment, strong report writing, case management and goal setting skills
3. Knowledge of the Criminal Justice System
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Work, Excel and Outlook
6. Must have a valid driver's licence

Residential Crisis Counsellor

1. CYW Diploma
2. Effective problem solving and communication skills, ability to work in team environment, strong report writing, case management and goal setting skills
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver's licence

Addiction/Mental Health Counsellor

1. (Youth Mental Health) CYW Diploma, (Adult Mental Health & Addictions) University Degree - Social Sciences
2. Counselling experience in a clinical or group setting, effective communication and report writing skills
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence and reliable transportation

Concurrent Disorders/Mental Health Case Manager

1. University Degree - related Social Sciences
2. Current and demonstrated knowledge of integrated services in order to meet the unique needs of individuals with concurrent disorders.
3. Communication skills, interviewing skills, critical thinking and problem-solving skills.
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation.

Intake Coordinator (BSR)

1. College Diploma - Human/Social Services field
2. Counselling experience in a clinical or correctional setting, effective communication and report writing skills
3. Ability to understand dynamics of offender behaviour and assess reintegration, needs and risks
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and obtain a Correctional Services Canada security clearance

Supervisor/Employment Counsellor

1. College Diploma - Human/Social Services field/Business field
2. Career Practitioner/Job Development Certificate preferred, 2 years experience in field
3. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Youth Drop-in Coordinator

1. CYW Diploma
2. Experience in youth engagement and the ability to work in a collaborative partnership with stakeholders
3. Ability to demonstrate culteral competence and respect for diversity
4. Effective communication, problem-solving and organizational skills
5. Knowledge of addictions, harm reduction and stages of change
6. Proficiency in Microsoft Word, Excel and Outlook
7. Must have a valid drier's licence and reliable transportation

Youth and Art Counsellor

1. CRW Diploma
2. Effective problem-solving and communication sills, ability to work in team environment, strong report writing, case management and goal setting skills
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver's licence and reliable transportation

Youth Worker Leader (Summer Jobs for Youth)

1. College Diploma- Human/Social Services field/Business field
2. Career Practitioner/Job Development certificate preferred
3. Effective problem-solving and communication skills, ability to work in a team environment, strong report writing, case management and goal setting skills
4. Experience working with at risk youth
5. Ability to demonstrate cultural competence and respect for diversity
6. Proficiency in Microsoft Word, Excel and Outlook
7. Must have a valid driver's licence and reliable transportation

Youth Worker Leader Coordinator (Summer Jobs for Youth)

1. College Diploma - Human/Social Services field/Business field
2. Career Practitioner/Job Development Certificate preferred, 2 years experience in field
3. Stong interpersonal and communication skills, ability to work in a team environment, ability to motivate staff
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver's licence and reliable transportation

Youth Justice Committee Coordinator

1. College Diploma - Human/Social Services field
2. General knowledge of the Criminal Justice System
3. Effective problem-solving and communication skills, ability to work in a team environment, strong report writing, case management and goal setting skills
4. Proficiency in Microsoft Word, Excel and Outlook
5. Ability to demonstrate cultural competence and respect for diversity
6. Must have a valid driver's licence and reliable transportation

Payroll Administrator

1. College Diploma - Business/Accounting field, minimum 2 years payroll experience
2. Strong organizational and interpersonal skills, must have an aptitude for numbers
3. Proficiency in Microsoft Word, Excel, Outlook, and accounting software
4. Ability to demonstrate cultural competence and respect for diversity

YEC, Employment Supervisor

1. College Diploma - Human/Social Services field/Business field
2. Career Practitioner/Job Development Certificate preferred, 2 years experience in field
3. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Accounting Supervisor

1. College Diploma - Business, Accounting/Finance - 2 years experience in accounting/finance
2. Strong interpersonal and communications skills, ability to organize and prioritize in a fast paced environment
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook

Supervisor (RWH, VH, PWR, YRC)

1. CYW Diploma, 2 years experience in field
2. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence

Supervisor (CP-JS, AMH)

1. College Diploma- Human/Social Services field, (AMH) University Degree - Social Sciences, 2 years experience in field
2. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence

Supervisor (CRC)

1. College Diploma - Human/Social Services field
2. Career Practitioner/Job Development Certificate preferred, 2 years experience in field
3. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Executive Assistant

1. College Diploma in related field, 3 years administration experience
2. Exceptional verbal and written communication skills, ability to prioritize in a fast-paced environment
3. Proficiency in Microsoft Word, Excel and Outlook
4. Ability to demonstrate cultural competence and respect for diversity

Human Resources Manager

1. University Degree in related field, enrolled to attain CHRP designation
2. Exceptional interpersonal and communication skills, ability to organize and prioritize in a fast paced environment
3. Proficiency in Microsoft Word, Excel and Outlook
4. Ability to demonstrate cultural competence and respect for diversity

IT Administrator

1. Microsoft Certified Systems Engineer Certificate, 3 years experience as computer maintenance generalist
2. Exceptional interpersonal and communication skills, ability to organize and prioritize in a fast paced environment
3. Ability to demonstrate cultural competence and respect for diversity
4. Must have a valid driver’s licence and reliable transportation

Intake Coordinator/Supervisor

1. CYW Diploma, 2 years residential experience
2. Strong interpersonal and communication skills, ability to work in team environment and ability to motivate staff
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel and Outlook
5. Must have a valid driver’s licence

Manager of Administrator Services

1. University Degree - related Social Science, 5 years supervisory experience
2. Exceptional organizational and planning skills, experience in program delivery
3. Exceptional verbal and written communication skills, ability to prioritize in a fast paced environment
4. Proficiency in Microsoft Word, Excel and Outlook
5. Ability to demonstrate cultural competence and respect for diversity

Finance Manager

1. Post-secondary degree/diploma - Business, Accounting/Finance - CA/CMA/ CGA designation, 5 years experience in accounting/finance
2. Exceptional interpersonal and communication skills, ability to organize and prioritize in a fast paced environment
3. Ability to demonstrate cultural competence and respect for diversity
4. Proficiency in Microsoft Word, Excel, Outlook and accounting software

Program Manager (BSR)

1. University Degree - related Social Sciences, 5 years supervisory experience
2. Exceptional organizational and planning skills, experience in program delivery
3. Exceptional interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration
4. Ability to understand dynamics of offender behaviour and assess reintegration, needs and risks
5. Ability to demonstrate cultural competence and respect for diversity
6. Proficiency in Microsoft Word, Excel and Outlook
7. Must have a valid driver’s licence and reliable transportation, must obtain a Correctional Services Canada security clearance

Program Manager (AMH)

1. University Degree - related Social Sciences, 5 years supervisory experience
2. Exceptional organizational and planning skills, experience in program delivery
3. Exceptional interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration
4. Current and demonstrated knowledge and experience working with individuals with mental illness and/or addictions.
5. Current and demonstrated knowledge and experience with treatment practices and principles as they relate to working with individuals with mental illness and/or addictions.
6. Ability to demonstrate cultural competence and respect for diversity
7. Proficiency in Microsoft Word, Excel and Outlook
8. Must have a valid driver’s licence and reliable transportation

Manager

1. University Degree - related Social Sciences, 5 years supervisory experience
2. Exceptional organizational and planning skills, experience in program delivery
3. Exceptional interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration
4. Ability to demonstrate cultural competence and respect for diversity
5. Proficiency in Microsoft Word, Excel and Outlook
6. Must have a valid driver’s licence and reliable transportation

Facilities Manager

1. College Diploma in related field, 5 years experience in construction/maintenance and project management at management level
2. Ability to work efficiently and independently, ability to work cooperatively with staff, clients and community members
3. Ability to demonstrate cultural competence and respect for diversity
4. Must have own tools
5. Must have a valid driver’s licence and reliable transportation

Service Director

1. University Degree - related Social Sciences, 5 years experience in senior management role
2. Superior leadership, organizational and planning skills
3. Superior interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration, ability to motivate staff
4. Experience developing and implementing workplans and budgets
5. Ability to demonstrate cultural competence and respect for diversity
6. Proficiency in Microsoft Word, Excel and Outlook
7. Must have a valid driver’s licence and reliable transportation

Director of Finance

1. CMA/CA designation, 5 years experience in senior financial management role
2. Superior leadership, organizational and planning skills
3. Superior interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration, ability to motivate staff
4. Experience developing and implementing workplans and budgets
5. Ability to demonstrate cultural competence and respect for diversity
6. Proficiency in Microsoft Word, Excel, Outlook and accounting software
7. Must have a valid driver’s licence and reliable transportation

Executive Director

1. MA - related Social Sciences, 5 years experience in senior management role
2. Superior leadership, organizational and planning skills
3. Superior interpersonal and communication skills, including problem solving, crisis management, relationship building and collaboration, ability to motivate staff
4. Experience developing and implementing workplans and budgets
5. Ability to demonstrate cultural competence and respect for diversity
6. Proficiency in Microsoft Word, Excel and Outlook
7. Must have a valid driver’s licence

HRManual