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| Function: |
Governance |
| Policy: |
Appendix 1 Program Committee-Terms of Reference |
| CMHO Standard(s): |
G.B.1.15 |
| Approved: |
June 2008 |
Appendix 1 PROGRAM COMMITTEE - TERMS OF REFERENCE
Approved June 2008
1) MANDATE
On behalf of the Board of Directors to monitor client services ensuring they are consistent with the Agency’s mission, values and client service policies and procedures. To apprise the Board of Directors of any significant issues affecting the quality of client services.
2) GOALS
3) COMPOSITION
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The President or delegate
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The Executive Director
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A minimum of four Board members
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One senior staff member (Service Director or Manager)
All members of this committee will be appointed annually at the first Board of Directors’ meeting after the Annual General Meeting. The chairperson and secretary will be Board members and will be appointed by the committee. Staff are non-voting members of the committee.
4) QUORUM
A minimum of three Board members.
5) DECISION MAKING
A majority of Board members present will carry a motion forward to the Board of Directors.
6) SCHEDULE
Meetings will be held monthly except July, August and December on the Thursday immediately preceding the regularly scheduled Board of Directors’ Meeting. Before the close of each Program Committee meeting, the date for its next regular meeting will be set.
7) AUTHORITY
The Program Committee is a standing committee of St. Leonard's Community Services, established by its Board of Directors, reporting through its chairperson to the Board of Directors.
8) DUTIES AND RESPONSIBILITIES
- To attend regular meetings to discuss program issues,
- To present reports to the Board of Directors on human resources and financial issues impacting programs and makes recommendations for changes in policies or procedures.
- To review sector program reports, including serious occurrences.
- To review the quality and effectiveness of programs ensuring client satisfaction.
- To review the relevance and appropriateness of programs in relation to client/community need.
- To review any client complaints.
- To seek and review feedback from client focus groups.
- To advise the Board of Directors on all client service delivery matters including program plans, outcome measurement, legislative changes, client rights’ issues, staff training/development and community relations.
- To provide one Board Representative as a liaison for each Service Director. Board representatives will provide the Board with monthly progress reports on their respective departments and will offer support and encouragement to the Service Director with whom they liaise.
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