Staffing Standards

A. Professional Qualifications
*indicates a mandatory standard

Staff.
*A. 1.1 MANDATORY
Centre staff and consultants who are legally required to be licensed,
certified or registered by the Province of Ontario, meet the legal
requirements for licensing, certification, or registration.
Staff.
A. 1.2
The centre has appropriately qualified staff.
Staff.
A. 1.3
The centre has a written statement of qualifications and responsibilities for
staff and consultants, including part-time, casual and contract staff.
Staff.
A. 1.4
The statement defines the number of staff and consultants, their
professional disciplines, skills, training and experience.
Staff.
A. 1.5
The hiring practices of the centre are guided by the written statement of
qualifications and responsibilities for staff and consultants.
Staff.
A. 1.6
Centre staff and consultants who are not legally required to be licensed,
certified or registered by the Province of Ontario are eligible for certification
or recognition by their appropriate provincial or national professional
organizations, or have documented equivalent training and experience.
Staff.
A. 1.7
Entry-level staff and staff with limited professional training and/or
experience, as defined by the centre's hiring standards, are assigned duties
matched to their abilities and receive in-service training and supervision by
qualified individuals.

B. Staffing Patterns
B. 1 Professional Staffing and Supervision
THE CENTRE IS STAFFED AND SUPERVISED IN A MANNER CONSISTENT WITH THE
PROFESSIONAL NATURE OF A CHILDREN'S MENTAL HEALTH CENTRE:

Staff.
B. 1.1
The centre has sufficient staff and consultants to serve the registered
clients of the centre.

Staff.
B. 1.2
The distribution of workloads is determined by the needs of the clients.

Staff.
B. 1.3
There is a clear rationale for establishing a fair and equitable distribution of
workloads.

Staff.
B. 1.4
The needs of the clients are paramount in determining staffing continuity.

Staff.
B. 1.5.
The staffing and consultants of the centre ensure a range of services
consistent with the needs of its clients.

B.2 Diversity
Staff.
B. 2.1
Bilingual (English-French) staff or interpreters are available in centres
located in designated areas for French Language Services.

Staff.
B. 2.2
Bilingual staff or interpreters are used if the centre's clients include a
significant number of persons unable to communicate in either English or
French.

C. Training and Development
C. 1 Staff Orientation and Training

Staff.
C. 1.1
The centre has a written policy for staff orientation.

Staff.
C. 1.2
The centre's philosophy and methodology of treatment, goals,
multidisciplinary approach, policies and management system.

Staff.
C 1.3
The types of clients served and the services provided by the centre.

Staff.
C. 1.4
The characteristics, needs, and resources of the local community in which
the centre (and its residences, if any) is located.

C. 2 Staff Development

Staff.
C. 2.1
The centre has a written policy for staff development.

Staff.
C. 2.2
The centre has an annual plan that addresses staff development needs for
service and support staff.

Staff.
C. 2.3
Training for support staff who have not attained the required level of skills.

Staff.
C. 2.4
Supervisory and management training for support staff in supervisory and
management positions.

Staff.
C. 2.5
Training opportunities for all support staff to maintain and update their
skills.

D. Supervision

Staff.
D. 1.1
The centre has a written supervision policy.

Staff.
D. 1.2
Each employee receives supervision on a regular basis as defined in the
centre's supervision policy.

Staff.
D. 1.3
Staff and consultants assigned supervisory responsibility are qualified by
training, skills, and experience to supervise.

Staff.
D. 1.4
Mutual respect and trust between supervisor and supervisee.

Staff.
D. 1.5
The opportunity to cover the supervisor's and supervisee's agendas
including clinical, programming, and/or administrative issues, as
appropriate.

Staff.
D. 1.6
Mutual support in addressing the needs of the clients and the centre, as well
as their own professional needs.

Staff.
D. 1.7
Both supervisors and supervisees are available and accessible to each other
when needed.

Staff.
D. 1.8
Regular time is provided for mutual feedback concerning the supervisory
process and adequate steps are taken by each to improve area(s) of
opportunity or concern.

Staff.
D. 1.9
Supervisor and supervisee are able to contact third parties to help resolve
serious conflicts which they have not been able to resolve on their own.

E. Performance Evaluation
E. 1 Performance Evaluation Process

Staff.
E. 1.1
The centre has a written performance evaluation policy.

Staff.
E. 1.2
The performance of staff is evaluated on a regular basis as defined in the
performance evaluation policy and at least once a year following the
probationary period.

Staff.
E. 1.3
Each staff member has an up-to-date job description that defines the duties
and responsibilities of that staff member.

Staff.
E. 1.4
Performance evaluation is based on the staff member's job description and
indicators established by the supervisor in consultation with the staff
member.

E. 2 Performance Evaluation Factors
FACTORS CONSIDERED IN THE PERFORMANCE EVALUATION SHOULD INCLUDE THE
FOLLOWING:

Staff.
E. 2.1
Productivity.

Staff.
E. 2.2
Ability to carry out the centre's philosophy.

Staff.
E. 2.3
Team work.

Staff.
E. 2.4
Interpersonal skills.

Staff.
E. 2.5
Quality of service to clients or other staff.

Staff.
E. 2.6
Support of the organization.

E. 3 Performance Evaluation Results
Staff.
E. 3.1
The results of the performance evaluation are reviewed by the supervisor
and the staff member and signed by both.

Staff.
E. 3.2
There is opportunity for the staff member to comment about the results of
the performance evaluation, and these comments may be recorded in
writing at the staff member’s request.

Staff.
E. 3.3
Recommendations and decisions for promotion, training and development,
or termination consider the results of the performance evaluation.

F. Standards for Use of Volunteers and
Students
Note: These Standards apply to volunteers other than Board members.
Volunteers/student standards ensure that appropriate steps are taken by the centre
in recruitment, selection, training, supervision and assignment of responsibilities.
Through written documentation and interviews, the site reviewers should find that
volunteers and students are appropriately placed and receive the necessary support
and supervision to ensure the safety and well-being of clients.

F. 1 Volunteer/Students Standards- General
*indicates a mandatory standard

Staff.
*F. 1.1 MANDATORY
Volunteers/students are checked for criminal records.

Staff.
F. 1.2
The centre promotes the use of volunteers and/or student placements.

Staff.
F. 1.3
The centre has written policies and procedures for the recruitment,
selection, training, assignment, supervision, and evaluation of volunteers
and/or students.

Staff.
F. 1.4
The centre has a written policy addressing current clients serving as
volunteers.

Staff.
F. 1.5
The duties of volunteers and/or students are clearly stated and matched to
the training, skills, and experience of volunteers and/or students.

Staff.
F. 1.6
Volunteers and/or students receive feedback about the performance of their
duties.

F. 2 Formal Volunteer/Student Programs
CENTRES WITH FORMAL VOLUNTEER/STUDENT PROGRAMS ALSO MEET THE
FOLLOWING STANDARDS:

Staff.
F. 2.1
The centre uses volunteers and/or students in an organized manner to
assist the centre or an organization working in partnership with the centre
(e.g., neighbourhood association) to meet its mandate.

Staff.
F. 2.2
Volunteers and/or students receive training and supervision matched to
their duties.

Staff.
F. 2.3
Volunteers and/or students are evaluated on a regular basis and the results
of the evaluation are documented.

Staff.
F. 2.4
The centre maintains brief records pertaining to volunteers and/or
students. These records include applications, formal contracts or written
agreements with educational institutions, task assignments, attendance,
progress records, and evaluation reports.