Please be advised that we continue to utilize necessary alterations to our programming to address the risk associated with COVID-19. These changes have been in effect since Tuesday March 17th and will continue until May 31, 2020 at which point in time, deviations from this plan will be communicated:
Non-residential services have suspended-in-person programs and services and are instead conducting these services using virtual or phone based interactions. We currently have enough capacity to meet the demands for our services. We are currently working on plans to incorporate some face-to-face interactions with clients and will communicate when we have satisfactorily implemented the appropriate safeguards and controls to do so.
Residential services continue to operate and efforts have been made to mitigate the risk of exposure for staff and clients such as enhanced client screening, increased efforts to sanitize physical space, limiting group interactions and increasing diversion efforts upon intake.
Needle Exchange continues to be offered at 133 Elgin Street only using the window accessible from the west parking lot.
As always, our 24/7 crisis line is available: (519) 759-7188 or 1-866-811-7188, and we have increased the capacity of this service during this timeframe to ensure we meet the demands of the community. Clients are encouraged to utilize this service if they are experiencing a mental health crisis during this difficult time.
As the Province continues its phased re-opening approach, we continue to work alongside our funders and community partners to develop plans to gradually return to providing face-to-face supports over the coming months, so please check back routinely for updates or follow our social media channels.
Thank you for your understanding and co-operation at this time.