Customer Service Representative - SNGRDC @ the Job Fair Oct 11th!

Oneida Business Park
Six Nations of the Grand River Development Corporation (SNGRDC)
$19.23 per hour
Bus Route
October 12, 2023
Hours of Work
  • Full-time 36 hours per week 
  • Part-time 0 - 44 hours per week 



The Customer Service Team Member rotates throughout SNGRDC properties and various customer service roles as required by operational need. The chosen candidate will work within the policies and procedures established by the Six Nations of the Grand River Development Corporation and ensure that the assigned duties of have been carried out effectively.


  • This position operates seven days a week, with daytime and afternoon shifts.  All candidates must be flexible with scheduling.
  • Ensures that all SNGRDC properties remain professional, welcoming, and accessible to our visitors.
  • Provides exceptional customer service in a fast and efficient manner for our guests.
  • Responds to guest questions and concerns over the phone, in person and via email in a professional manner, using good tact and judgement.
  • Operates various computer and POS systems for the various SNGRDC locations.
  • Maintain a safe working environment.
  • Reports any concerns to management in timely manner.
  • Participates in and completes all required SNGRDC training.

Property Management

  • Operate floor cleaning equipment and maintains janitorial equipment.
  • Clean and sanitize all SNGRDC properties and offices.
  • Clean guest cabins, replenish bed linens, kitchen items, room accessories, bathroom essentials, etc. as required as per checklist.
  • Conduct checks and cleaning of SNGRDC bathrooms and replenishes supply levels in all properties.
  • Clean conference facilities and set up banquet tables and chairs when required for rental purposes at SNGRDC properties.
  • Clean, maintain and keep all tools organized and in good working condition. Report needs for repairs and replacement as required to PM Lead Hand.

Chiefswood Park

  • Organizes reservations for Park guests, assists with luggage where necessary, and ensures accommodations are in immaculate condition.
  • Communicates with housekeeping/cleaning services to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.
  • Works to attain the best occupancy and average daily rate possible, assessing bookings and attempting to upsell.
  • Inform guests on local businesses, organizations, and attractions.


  • Ensure that the Bingo Hall is clean and equipped with operating supplies such as concession supplies, cart supplies, session information, garbage bags attached to each table, clean ashtrays, and clean tables at the beginning and end of each session.
  • Work in the assigned bingo position for the duration of your shift.
  • Must acknowledge all bingos declared by patrons.  Ensure that game(s) are ceased for all bingo verifications and make sure the caller is informed of a possible bingo.
  • Issue prize payment amount immediately after the closure of each game played. 
  • Balance cards and/or cart and/or Nevada sales and cash at the end of the shift.  Report shortages in float to Operational Shift Supervisor. 


  • Assist marketing team as necessary in the planning and execution of events.
  • Provide on-site support for events in various roles as needed.
  • Assist in the setup and delivery of programming.


Minimum Requirements:

  • One year of work-related experience in the custodial or customer service field.  Must be willing to take training and upgrading as required.
  • Have knowledge of general cleaning and maintenance practices.
  • Able to deal with prolonged standing, walking and/or running.
  • Must have a pleasant attitude and disposition for working with the public.
  • Willing to work flexible hours, evenings and weekends and holidays.
  • Must pass a police record check.
  • Must have reliable transportation as well as ability to maintain their drivers’ license as they would be required to travel between locations in personal vehicle. 
  • Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures.


  • A strong work ethic with a focus on accuracy and attention to detail.
  • Ability to embrace and champion change.
  • Reliable, punctual, and able to work independently.
  • Understand and follow the Health & Safety Policies set by the SNGRDC.
  • Good mechanical and problem-solving skills.
  • Able to work independently and as part of a team.
  • Strong knowledge of WHMIS Standards.


Police Record Check Required upon Offer


  • Extended Health and Dental Benefits
  • Pension
  • Incentive Programs
  • Performance based merit increases
  • Team Member Recognition Program
  • Comprehensive paid time off – vacation, sick, personal time, and paid holidays
  • Education Reimbursement
  • Company Mentorship Program
  • Employee and Family Assistance Plan
  • Training Opportunities
  • Corporate Events

How to Apply

Come meet this employer at the in person Job Fair on October 11th, 3pm-5pm at the Best Western (19 Holiday Drive). 

If you would like assistance with your job search or in applying to this position, please contact St Leonard's Employment Services at (519) 756-7665 or and let us know how we can help!