Customer Service Representative - SNGRDC @ the Job Fair Oct 11th!

The Customer Service Team Member rotates throughout SNGRDC properties and various customer service roles as required by operational need. The chosen candidate will work within the policies and procedures established by the Six Nations of the Grand River Development Corporation and ensure that the assigned duties of have been carried out effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position operates seven days a week, with daytime and afternoon shifts.  All candidates must be flexible with scheduling.
• Ensures that all SNGRDC properties remain professional, welcoming, and accessible to our visitors.
• Provides exceptional customer service in a fast and efficient manner for our guests.
• Responds to guest questions and concerns over the phone, in person and via email in a professional manner, using good tact and judgement.
• Operates various computer and POS systems for the various SNGRDC locations.
• Maintain a safe working environment.
• Reports any concerns to management in timely manner.
• Participates in and completes all required SNGRDC training.

Property Management

• Operate floor cleaning equipment and maintains janitorial equipment.
• Clean and sanitize all SNGRDC properties and offices.
• Clean guest cabins, replenish bed linens, kitchen items, room accessories, bathroom essentials, etc. as required as per checklist.
• Conduct checks and cleaning of SNGRDC bathrooms and replenishes supply levels in all properties.
• Clean conference facilities and set up banquet tables and chairs when required for rental purposes at SNGRDC properties.
• Clean, maintain and keep all tools organized and in good working condition. Report needs for repairs and replacement as required to PM Lead Hand.

Chiefswood Park

• Organizes reservations for Park guests, assists with luggage where necessary, and ensures accommodations are in immaculate condition.
• Communicates with housekeeping/cleaning services to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.
• Works to attain the best occupancy and average daily rate possible, assessing bookings and attempting to upsell.
• Inform guests on local businesses, organizations, and attractions.

Bingo

• Ensure that the Bingo Hall is clean and equipped with operating supplies such as concession supplies, cart supplies, session information, garbage bags attached to each table, clean ashtrays, and clean tables at the beginning and end of each session.
• Work in the assigned bingo position for the duration of your shift.
• Must acknowledge all bingos declared by patrons.  Ensure that game(s) are ceased for all bingo verifications and make sure the caller is informed of a possible bingo.
• Issue prize payment amount immediately after the closure of each game played. 
• Balance cards and/or cart and/or Nevada sales and cash at the end of the shift.  Report shortages in float to Operational Shift Supervisor. 

Marketing/Events

• Assist marketing team as necessary in the planning and execution of events.
• Provide on-site support for events in various roles as needed.
• Assist in the setup and delivery of programming.