St. Leonard's Community Services is committed to eliminating or reducing barriers for our clients, staff, students, volunteers and other members of the public who enter our premises, access our information or use our services. We respect and uphold the requirements established in the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment and the Built Environment.

St. Leonard’s has in place the following policies to ensure the requirements of the Customer Service Standard and Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA) are being upheld:

Accessibility Standards: Employment (3-60), Client Service (3-61), Design of Public Spaces (3-62), Information and Communications (3-63), and Multi-Year Accessibility Plan for the IASR (Appendix 7).

We have also a 2020 Accessibility Compliance Report that is available upon request.

To request a copy of these policies in a different format that is appropriate to your needs, please contact us at:

Phone: (519) 759-8830
Fax: (519) 759-8156

PLEASE NOTE: During the pandemic, all Agency locations usually open to the public are closed.  Client service is provided through phone consultation.  If you require assistance, please contact 519-759-8830 to arrange an appointment.  If you need someone to talk to immediately, please phone our Crisis Line at 519-759-7188 or 1-866-811-7188.


St. Leonard's Community Services welcomes feedback regarding the services our clients and customers receive.  Feedback may be provided verbally or written directly to the staff member providing the service or given to the Manager.  You may also submit feedback by clicking on the icon labelled “Feedback” below. Staff will request your name, phone number and the nature of your feedback. This will be forwarded to the Supervisor for review and follow-up. We will acknowledge receipt of your feedback and make you aware of any actions taken within two weeks of submission.

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