Customer Experience Associate - D1819-138

Number of Positions: 
TD Canada Trust
Job Location: 
Hours of Work: 
  • 25 hours a week
Job Duties: 
  • Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply to the position.
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's code of conduct and ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Deliver quality customer experiences and recommended operational improvements where opportunity exists to improve and achieve operational excellence
Job Qualifications: 
  • High School Diploma with over 1 year of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
Bus Route: 
How to Apply: 

Please send your cover letter and resume to Carol Dickhout

Manager of Customer Experience| TD Canada Trust | Branch 0120  ~  163 Lock Street East, Dunnville ON  N1A 1J6 |

T: 905-774-7491 ext 248 | F: 905-774-1178 |

Posting Duration: 
Mar 4 2019 to Apr 4 2019